H baze Terms & Conditions — Clear, Simple, and Transparent

By using the h baze platform, you are giving your full consent to these terms and conditions. If you do not agree with these terms, please refrain from using h baze.

H baze is an international online gaming and betting platform designed specifically to serve users in Bangladesh. These terms and conditions apply in accordance with Bangladesh Standard Time.

H baze reserves the right to modify or update these terms and conditions at any time. For significant changes, users will be notified in advance via email or through the platform. Continued use of the platform will be considered acceptance of the updated terms.

To create an account on h baze, the following eligibility requirements must be met:

• You must be at least 18 years old. Creating an account as a minor is strictly prohibited.
• You must provide accurate and genuine personal information — providing incorrect details may result in your account being closed.
• Only one account is allowed per person, address, or mobile number.
• You must use a mobile banking account registered in your own name.
• The mobile number and email address provided during registration must remain active.

KYC Verification: h baze conducts KYC (Know Your Customer) verification for security purposes. A copy of your national ID or passport may be required for withdrawals above a certain amount.

The following policies apply to all financial transactions on h baze:

Important: Withdrawal requests can only be made to the same payment method used for the deposit, and that method must be registered in your own name. Withdrawals to third-party accounts are strictly prohibited.

Before making a withdrawal, you must have wagered at least the equivalent of your deposit amount at least once. This requirement helps prevent money laundering.

H baze reserves the right to review any suspicious transactions, during which withdrawals may be temporarily delayed.

H baze regularly offers various bonuses and promotional deals. Each bonus has its own terms, which you should read before accepting.

• Welcome bonus: Available to new members on their first deposit. This bonus can only be claimed once and is subject to specific wagering requirements.
• Wagering Requirement: Bonus funds generally require 5x to 30x wagering before withdrawal. The specific wagering requirement is stated in each offer.
• Duration: Each bonus has a specific validity period. Any unused bonus will be automatically cancelled once it expires.
• Game Restrictions: Some bonuses are only valid on specific games. A bonus may not apply to games other than those listed in its terms.
• Maximum Withdrawal: Some bonuses have a maximum withdrawal limit on bonus winnings.

The following rules must be strictly followed when betting and gaming on h baze:

• Placing contradictory bets on the same event from multiple accounts (arbitrage betting) is prohibited.
• Any attempt to manipulate game outcomes will result in account termination.
• H baze reserves the right to void any abnormal winnings resulting from technical errors or bugs.
• Sports Betting wagers will be settled based on official results.
• Minor short-term delays in live betting are normal and to be expected.
• H baze reserves the sole discretion to accept or void any bet.

Live Casino games: The rules of the relevant game provider also apply to live games. In the event of any dispute, the game provider's log data will be considered final.

The following activities are strictly prohibited on h baze and may result in permanent account closure:

• Creating multiple accounts or using someone else's account.
• Engaging in money laundering or any other unlawful financial activity.
• Intentionally exploiting any bug or vulnerability in the platform.
• Placing bets using bots or any automated software.
• Deceiving or misleading other users.
• Using h baze's intellectual property without authorization.
• Claiming bonuses or promotions unfairly by providing false information.

H baze may temporarily or permanently close an account under the following circumstances:

• For violating the terms and conditions.
• Failure to complete KYC verification or providing false information.
• In cases of suspicious transactions or suspected fraud.
• At the user's own request.

If you wish to close your account yourself, please contact the support team. Make sure to withdraw any remaining balance before closure.

To recover your account, contact support and submit the required information and documents. h baze will review your recovery request and provide a decision within 72 hours.

H baze is committed to protecting your personal information. We collect data for the following reasons:

• To verify accounts and ensure security.
• To process payments and manage financial transactions.
• To improve service quality and analyze user experience.
• To meet regulatory requirements.

H baze will never sell your personal information to third parties. For more details, visit our Privacy Policy Read.

H baze takes responsible gaming very seriously. We want every user to play for fun — not out of compulsion.

• Deposit limits: You can set your own daily, weekly, or monthly deposit limits.
• Betting Limits: You can set a limit to avoid placing bets beyond a specified amount.
• Self-Exclusion: You can take a self-initiated break from the platform for a set period of time.
• Reality check: Automatic reminders will be sent if you have been gaming for an extended period.

If you're struggling with a gaming addiction, learn more through our Responsible Gaming page.

H baze may update these Terms & Conditions at any time. Users will be notified at least 7 days in advance of any major changes. However, urgent updates related to fraud or security may take effect immediately.

Dispute Resolution: For any disputes or complaints, please contact our support team first. We will do our best to resolve your issue within 48 hours.

If your issue remains unresolved through the support team, you may escalate a complaint to h baze's licensing authority. These terms and conditions shall be interpreted in accordance with international gaming law.